Privacy Policy

Effective Date: 2007

At Masar Medical Company, we are committed to safeguarding the privacy of our customers and users. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services, website, and products in the Kingdom of Saudi Arabia (KSA).

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
  • Financial Information: Payment details for processing transactions.
  • Technical Data: IP addresses, browser type, operating system, and usage patterns when interacting with our website.
  • Medical Data (if applicable): Information related to medical devices or services provided to healthcare professionals or facilities.

2. How We Use Your Information

Masar Medical Company uses your personal information for the following purposes:

  • To provide, operate, and maintain our services and products.
  • To improve customer service and respond to inquiries or requests.
  • To process transactions and manage billing.
  • To comply with legal obligations, including regulatory requirements from authorities such as the SFDA.
  • To communicate with you about updates, offers, and news related to our products and services, provided you have consented to such communication.

3. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes the use of secure servers, encryption technologies, and internal policies to ensure the privacy of your information.

4. Sharing Your Information

Masar Medical Company will not sell, trade, or otherwise transfer your personal information to outside parties, except in the following cases:

  • Regulatory Compliance: We may share information with governmental agencies and regulatory bodies (e.g., SFDA) as required by law.
  • Third-Party Service Providers: We may use trusted third-party services (e.g., payment processors, IT service providers) to assist in our business operations, provided they adhere to strict confidentiality agreements.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Your Rights

You have the right to:

  • Access your personal information.
  • Request correction of inaccurate or outdated information.
  • Withdraw consent to processing your information at any time.
  • Request the deletion of your personal data under certain circumstances.

To exercise these rights, please contact us at info@masarmedical.net

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance user experience on our website. You can manage or disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. Masar Medical Company is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review the policy regularly.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Masar Medical Company
Customer Care Division
Phone: +966 11 2791352
Email: Info@masarmedical.net
Website: www.masarmedical.net