Warranty Services
Masar provides robust warranty protection to ensure your dental equipment investment remains secure and reliable from day one.
Comprehensive warranty coverage : As an authorized distributor for world-leading dental brands, they offer full warranty coverage backed by direct manufacturer support. This includes authentic products with guaranteed performance, compliance with SFDA, ISO 13485, CE, and FDA standards, and access to the latest product updates. Their local presence in Saudi Arabia means faster claim processing compared to international manufacturers alone.
Extended warranty options : While standard warranties are included with every purchase, Masar Soudi can facilitate extensions through manufacturer partnerships or customized service agreements, helping clinics minimize long-term risks and plan for sustained operation.
Parts replacement : They maintain a well-stocked regional parts warehouse with genuine spare parts and consumables specifically for dental equipment. This ensures quick availability and authentic replacements, reducing downtime significantly.
Labor coverage : Warranty services typically include qualified technician labor for repairs and servicing at no additional cost during the warranty period, performed by their experienced service teams across Riyadh, Jeddah, Dammam, and other regions in the Kingdom.
Maintenance Programs
Proactive care is a cornerstone of Masar Soudi’s approach to keep your equipment operating at peak efficiency throughout its lifecycle.
Preventive maintenance schedules : They offer tailored preventive maintenance programs designed around your clinic’s usage patterns. Their technicians conduct regular inspections and servicing to identify potential issues before they become costly problems, supported by their nationwide network of service representatives.
Annual calibration : Essential for precision dental instruments and imaging systems, annual calibration services ensure accuracy, regulatory compliance, and optimal clinical outcomes. This is delivered through their technical service center and factory-trained engineers.
Performance optimization : Beyond basic repairs, their team provides performance tuning and optimization services to enhance equipment efficiency, productivity, and patient comfort—helping your practice achieve better ROI through expert adjustments and software/firmware updates.
Upgrade assessments : Masar Soudi conducts thorough upgrade and expansion assessments to evaluate your current setup and recommend cost-effective enhancements. This includes compatibility checks, ROI analysis, and seamless integration planning, aligning with their dedicated upgrade & expansion services.
Emergency Support
When unexpected issues arise, Masar’s rapid-response infrastructure minimizes disruption to your dental practice.
24/7 hotline availability : Support is accessible around the clock, with dedicated contact channels for urgent technical assistance in Arabic and English. Their team is ready to guide you through troubleshooting or dispatch help immediately.
Rapid response teams : With service technicians deployed across the Kingdom and local support representatives in major cities, they guarantee fast on-site response times. Their regional parts inventory further accelerates resolutions, often same-day or next-day for critical equipment.
Temporary equipment loans : In situations where repairs require extended time, they can arrange temporary loaner units (subject to availability and equipment type) to ensure your clinic continues operations without significant interruption.
Priority service for critical cases : High-priority cases—such as equipment failures impacting patient care or high-volume clinics—receive expedited handling, including dedicated technician assignment and faster parts sourcing through their direct manufacturer relationships.